A major healthcare provider's system change causes patient distress.
In a move to modernize its medical records, CoxHealth hospitals in Springfield and Branson, Missouri, adopted the EPIC platform on March 1, 2026. However, this transition has sparked concern among patients who experienced disruptions in their care during the initial week.
The new system, according to CoxHealth Vice President Heather Swearengin, aims to streamline patient care processes. But here's where it gets controversial: patients like Kris Crutcher, who brought her elderly mother to the emergency room, faced a 13-hour ordeal due to the change. Crutcher's mother was even prescribed incorrect medication as staff struggled to access her medical history.
Crutcher's experience raises questions about the hospital's preparedness. Despite Swearengin's assurance of a two-year preparation period, Crutcher felt the staff was unprepared, leading to delays and potential medical errors.
The hospital requests patience as they navigate the learning curve. But is it fair to ask patients to bear the brunt of such disruptions? This situation highlights the delicate balance between technological advancements and patient care, leaving many wondering: when implementing new systems, how can hospitals ensure minimal impact on patient experiences?
