Are you an IT expert with a passion for making a difference? The International Rescue Committee (IRC) is seeking a dedicated IT Support Specialist to join their dynamic team in Nairobi, Kenya. But here's where it gets exciting: this role isn't just about fixing computers; it's about empowering humanitarian efforts and restoring hope to those in need. Apply before 18 March 2026 and be part of something truly transformative!
The Role:
As an IT Support Specialist at the IRC, you'll be at the forefront of ensuring that our global operations run smoothly. Your responsibilities will include:
- Frontline Technical Assistance: Providing prompt and effective support to IRC staff, ensuring they have the tools and systems they need to do their critical work.
- Incident Management: Documenting and resolving technical issues, escalating unresolved problems, and contributing to service improvement initiatives.
- Asset and Documentation Management: Maintaining accurate records of assets and procedures, ensuring that knowledge is shared effectively within the team.
- Mentorship: Guiding and supporting junior team members, fostering a culture of continuous learning and professional development.
What We're Looking For:
- Education & Certifications: A college degree or equivalent experience, along with relevant certifications in areas like CompTIA A+, Microsoft 365, Active Directory, and ITIL.
- Experience & Skills: 1-3 years of help desk or desktop support experience, strong troubleshooting skills, and the ability to communicate technical concepts clearly to non-technical users.
Why Join the IRC?
- Purpose-Driven Work: Contribute directly to humanitarian impact, supporting communities affected by crisis.
- Global Impact: Collaborate across continents, cultures, and time zones within a globally recognized humanitarian organization.
- Innovation & Excellence: Champion data-driven strategies and evidence-based solutions to address complex global challenges.
- Supportive Community: Prioritize safety, continuous learning, and professional growth in a supportive work environment.
How to Apply:
Ready to make a difference? Apply now by visiting the official IRC website: https://theirc.wd1.myworkdayjobs.com/ExternalCareers/job/Nairobi-IHUB-Kenya/IT-Support-SpecialistJR00002029.
But here's where it gets controversial...
Are you ready to dive into the world of humanitarian technology? The IRC is committed to creating a diverse and inclusive workplace, and we encourage candidates from all backgrounds to apply. However, we also want to challenge you to think critically about the role of technology in humanitarian crises. How can we leverage technology to create sustainable solutions that address the root causes of these challenges? Share your thoughts in the comments below!
